The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was passed by the Ontario legislature with the goal of creating standards to improve accessibility across the province. The AODA allows the government to develop specific standards of accessibility that are designed to help make Ontario more accessible.

The Accessible Customer Service Standard was developed as a requirement for all service providers. In general, providers must deliver service in a way that preserves the dignity and independence of people with disabilities.

Accessibility Policy 3.01

CSR Accessibility Policy 2.17 

Multi-Year Plan

Accessible Customer Service Policy Statement

Durham Region provides goods and services to all residents, including those with disabilities. Every effort will be made to ensure the following:

- The goods and services will be provided in a manner that respects the dignity and independence of persons with disabilities

- The provision of goods and services to persons with disabilities, and others, will be integrated unless an alternate measure is necessary. Whether temporarily or permanently, this will enable a person with a disability to obtain, use or benefit from the goods and services.

- People with disabilities may use assistive devices, guide animals and/or support persons in the access of goods and services.

- Notification of planned or unforeseen service disruptions will be posted in the most appropriate manner (eg. on a site, media)


Below is a PDF copy of the Durham Region Accessibility Plan for 2009/2010

Accessibility Plan for 2010/2011


For more information on accessibility in the region please visit


Accessibility on the Site

For text enlargement, use the keys ctrl and +, simultaneously
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Images on the site have alternative descriptions, which can be used by assistive devices such as screen readers. They also have descriptions that appear when hovered over.

Tables also have hidden captions for identification purposes.

Although we make every effort to keep all content on this website accessible to all visitors, building an accessible website is an ongoing process. Comments around how to improve accessibility are very welcome.

Please contact us directly at 905-576-5603 or via email at